How can we help?
Most changes take a few seconds from your booking page. The link is in your confirmation email.
Lost your booking link?
Enter the email you booked with and we’ll send the link again.
Common questions
Santa didn’t call. What now?
Santa tries up to three times in your window. If he couldn’t get through, we’ll text and email you a link to pick a new time for free. Saving Santa’s number in your contacts helps your phone let him through.
Can I change the time or cancel?
Yes. Open your booking page from the confirmation email. You can change the time up to 2 hours before your window, and cancel for a full refund up to 24 hours before.
Where is my recording?
We email it after each call, usually within 10 minutes. Check your spam folder. Recordings are kept for 30 days, so download yours to keep it.
How do I stop the text messages?
Reply STOP to any text from Santa’s number. Santa will still call at your booked time, and we’ll send reminders by email instead.
Still need help?
Email us at legal@getayo.ai. Santa’s Calling! is operated by Ayo Inc.